Job Description

Acadian Client Services (ACS) is a division of Acadian Companies handling all of the billing and revenue cycle functions for the Ground Ambulance and Air Med divisions. We are looking for a highly motivated individual to fill the Revenue Cycle Manager role.

JOB SUMMARY: This manager will be responsible for the oversight of the following functional areas within the revenue cycle department of Acadian. 

• Contract Management and negotiation

• Customer Service

• Self Pay and Collection agency oversight

• Training and Education

• Payor Relationship Management

• Electronic Data Interchange (EDI)

• Membership Campaign

• Credentialing

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• This is a critical position within the Revenue Cycle leadership team at Acadian. This position will lead a multifaceted team with both direct and indirect reports. 

• We are looking for a critical thinker who can develop and execute a payor relations strategy and assist in resolution of major payor issues. 

• This position is responsible for the overall customer service experience regarding our patient billing practices, ensuring excellent customer service is provided. 

• The Revenue Cycle Manager will work very closely with other members of the revenue cycle leadership team in order to assess and evaluate issues related to training, education, and escalation of payor issues. 

• Continuously assesses and improves the department's performance using KPIs and OKRs

• Responsible for hiring, training, and maintaining a productive team while staying within budget guidelines

• Develop and implement billing policies, procedures and systems ensuring timely and clean claims 

• Work with each direct report to establish goals and objectives annually and monitor progress to enhance professional development

• Ensure compliance with HIPAA, CMS and other state and federal regulations

• Develop and implement collection policies, procedures and systems ensuring prompt and accurate payments and aggressively pursue collection of accounts

• Maintain good working relationship with contractors and third party payors

• Develop and implement standardized reporting, including but not limited to trending, collections, aging receivables, productivity, quality control

QUALIFICATIONS:

• Bachelor's Degree in Business or Health Care Administration or 5 or more years of relevant experience in lieu of degree

• Proficient with Microsoft Office Products or equivalent platforms

• Working knowledge of medical billing and federal/state regulations for billing

• Positive customer relations skills

• Ability to work effectively as a member of interactive teams

• Ability to lead and manage multiple direct reports

• Excellent communication, organizational, interpersonal and analytical skills

• Professional work ethic and dress code

• Ability to adhere to productivity goals, departmental and company guideline

• Ability to work independently

• Maintain highest level of confidentiality

Benefits (Included but not limited to):

1. 401(k)

2. ESOP (Employee Stock Ownership Program)

3. Health Insurance

EOE/AA:  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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