Job Description

COMPANY OVERVIEW:

At Beachcomber Vacation Homes, we’re proud to be the architects behind perfect beach getaways. We take our goal of exceeding our guests' expectations very seriously. 

Our humble beginnings began with three visionaries, a passion for hospitality, and an unwavering commitment to excellence. Since the 2020 boom, our company has grown from our scrappy start in a small office to doubling in size. But with this rapid growth, the one thing that hasn’t changed is the heart of our company. 

Our team affectionately refers to each other as their 'work family,' which is a testament to the inclusive work environment for which our founders have worked so hard. We believe that each role is crucial, laughter is the best medicine, and dropping a swear word here and there (when it’s just us, of course) is all part of a day's work. 

If you've been looking for a laid-back but ambitious team where your sense of humor and dedication can shine while striving to be the best - we're the team for you. 

Come aboard, and let's make vacation dreams a reality, one stay at a time.

POSITION SUMMARY:

We seek a skilled and detail-oriented Reservationist to join our team. As a Reservationist, you will be crucial in assisting guests with reservations for our vacation rental properties. This fast-paced and customer-focused role requires excellent customer service skills, organization, and attention to detail.

RESPONSIBILITIES:

• Provide excellent customer service. 
• Make reservations for vacation rentals via phone and email, confirm online bookings with guests, and familiarize yourself with all properties on our website.
• Perform clerical duties such as answering and directing calls, filing paperwork, and office supply inventory.
• Know how to process cancellations, alter reservations, and be familiar with company policies. 
• Provide current and prospective guests with information regarding vacation rental homes and availability over the phone, via email, and in person. 
• Guest relations: assist guests with questions, special requests, and issues before, during, and after their stays, ensuring a positive experience through excellent customer service. 
• Perform other job duties including, but not limited to, occasional errands, other property management functions, or special projects as requested by the supervisor.
• Working hand in hand with all other departments to ensure a smooth workflow
• Greet people who come into the office 
• Observe established policies and procedures 
• Other duties as assigned 

QUALIFICATIONS:

• Experience in the vacation rental or hotel industry, with a foundation in reservations.
• Local knowledge of the area and attractions is preferred. 
• Exceptional time management and organizational skills, capable of thriving in a fast-paced environment. 
• Adept at building relationships within the team and with guests, owners, and community members. 
• Detail-oriented with a proactive approach to problem-solving. 
• Must have consistent and reliable access to transportation. 

COMPENSATION & BENEFITS:

Hourly: $17 - $19 

Benefits & Perks: 

• Paid time off, such as PTO, sick days, and vacation days 
• Health insurance 
• Schedule: Monday - Friday, 9am - 5pm

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