Job Description
Position Description
If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.
About Harris County Public Health: Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Brief Position Overview: Under the Supervision of the Business Manager, the Information Referral Specialist (IRS) is responsible for database maintenance, revenue/collection/receipting, customer service, telephone support, and educating the public about rabies epidemiology, the leash law and responsible pet ownership.
Duties & Responsibilities: - Answers telephone calls requesting information, services and other inquiries concerning lost/found pets. Provides information regarding Harris County leash laws, rabies, animal safety and responsible pet ownership.
- Provides complete/accurate information to callers requesting routine zoonotic disease information and refers calls to appropriate agency when necessary.
- Responsible for collecting and receipting all fees.
- Process mail-in and electronic license applications, ensuring correct jurisdiction and appropriate payment.
- Maintains county wide licensing database for all pets and pet owners.
- Reviews each animal’s status daily. Update information according to animal release date and prepare euthanasia release sheet
- Takes and processes all bite reports; documenting all information necessary to locate and quarantine biting animals.
- Insures that possible rabies exposures are documented and communicated to dispatcher for investigation.
- Greets citizens at reception desk in a processional and courteous manner.
- Participates in various educational programs such as vaccination clinics, risk of rabies, health fairs, rodeo booths and volunteer programs.
- Other duties as assigned, including special tasks involved in responding to an emergency event.
Harris County is an Equal Opportunity Employer If you need special services or accommodations, please call (713) 274-5445 or email
[email protected] .
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements Education: - High School Diploma or equivalent
Experience: - One (1) year of customer service experience
- One (1) year of previous data entry
- Knowledge of Windows Operating System
Knowledge, Skills & Abilities: - Ability to communicate well verbally and written is essential.
- Ability to handle difficult situations with a professional manner is necessary
- Must be able to handle multiple projects with minimum supervision.
- Must demonstrate a professional image and have a cheerful, helpful phone voice.
- Must be able to handle multiple projects and be a team player.
- Must be comfortable working around animals.
- Must be able to handle difficult situations, multiple projects, be a self-motivator, and a team player.
- Ability to give attention to detail in a fast-paced environment.
Core Competencies Organizational Leadership - Understands the organizational mission
- Understands ethics and public good; is concerned with public trust
- Demonstrates respect for the opinions and beliefs of others
Collaboration - Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
- Demonstrates a sense of responsibility for the success of the group
- Collaborates with others to improve quality and address needs
Innovation - Ability to adapt to change
Interpersonal Abilities/Personal Characteristics - Treats others with courtesy, sensitivity, and respect
- Behaves in an honest, fair, and ethical manner
- Assesses and recognizes own strengths and weaknesses
- Uses sound judgment
- Self-motivated
- Organizes and maintains work environment to allow for maximum productivity
Communication - Communicates clearly and effectively, both orally and in writing
NOTE : Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but
ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences Experience: - Experience in an animal shelter/clinic
- Experience with HLP’s Chameleon software
- Previous multi-line phone experience
Language: - Bilingual (Spanish/English)
General Information Position Type, and Typical Hours of Work: - Full-Time | 40 hrs. per week
Physical Demands: - This is a largely sedentary role; however, some duties would require the ability to lift up to 20 pounds and bending & standing for periods at a time.
Work Location: - 612 Canino Rd., Houston, TX 77076
Work Environment: - This job operates in a professional office environment and an animal shelter environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Job Tags
Full time,