Job Description

Front Desk Specialist

Onsite: New Windsor, NY

Hours: Monday-Friday 8:15am- 4:45pm

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Rooted in the 100-plus-year legacy of its founding partners, the network spans the Northeast with 128 physicians, over 1100 employees, and 28 locations from Connecticut, New York, and Massachusetts

At Orthopedic Associates of Dutchess County we believe our employees are our greatest asset. We believe in hiring the best people and cultivating a winning team. Investing in our employees' future success is investing in our future success. We hire both experienced medical staff as well as those just starting out in the field looking for an opportunity to learn a profession. We promote from within whenever possible because we know our staff are highly trained and guided towards success!

What you'll do:

The Front Desk Specialist is dedicated to providing quality customer service to our patients and clients. Responsible for maintaining an efficient front end/clinical workflow. Greeting all patients and office clients, check-in, check-out, entering and verifying all patient information. Collecting and logging patient payments. Scheduling/Rescheduling appointments. Daily eligibility review. Assisting patients and/or family members with any requests presented. Job duties to be performed on a rotational basis. Keeps manager informed of any problems or issues. Maintain confidentiality of all written and electronic information which employee has access to as a part of his/her job and observes patient rights, including email. Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with co-workers, patients, physicians and management.

Responsibilities/Duties:

• Greet all patients and office guests
• Check-in and check-out all scheduled patients
• Enter and verifying patient demographics and insurance information
• Educate patient about insurance coverage, in network vs. out of network benefits
• Ensure that necessary paperwork is complete and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers, specialist packets/forms)
• Ensure proper registration and billing documents are reviewed and signed off on by the patient/responsible party
• Obtain or create electronic medical record number; enter into PM system
• Direct patients to radiology as indicated on appointment notes by the medical assistant
• Address patient balances at time of service, set up payment plans when appropriate
• Collect and enter patient payments
• Schedule appointments
• Notate cancelled or rescheduled appointments
• Follow Patient No Show/Cancellation Policy
• Review and update eligibility
• Print and verify day end review
• Submit daily payment collection reports
• Balance daily receipts against TOS report
• Accept and review patient disability forms and/or medical records requests for completion/accuracy, notifying patient of processing time
• Release records to patients once requests have been fulfilled
• Enter charges and payments for medical records requests filled directly by our office
• Accept labs from outside facilities, date stamp and forward to clinical staff
• Sign for all incoming deliveries (i.e. Fed Ex, USPS, Air Borne Express…)
• Open and close office prior to and following business hours
• Assist patients and/or family members with any requests
• Maintain a professional work atmosphere by behaving and communicating in a manner that gets along with patients, physicians, co-workers and administration
• Any and all other duties as assigned by the office manager

Who you are:

Qualifications:

• Minimum of 1 year prior authorization experience required
• Knowledge of Orthopedic procedures help but not essential
• Knowledge of Worker's Compensation prior authorization guidelines
• Polite telephone etiquette and good communication skills (written and oral)
• Computer literacy skills preferred, including practice management software, EMR, Microsoft Word and Excel.
• Detail Oriented and strong organizational skills preferred
• High school diploma or equivalent

What we offer:

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”). IND3

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