STATEMENT OF PURPOSE (Job Summary):
The E-commerce Marketing Manager (EMM) will oversee and optimize our online store operations, digital marketing campaigns, and sales growth across multiple e-commerce platforms, including Shopify and Magento. The ideal candidate will have a strong background in E-commerce management, digital marketing, and data-driven performance optimization. This role also includes monitoring and responding to customer inquiries via chat, ensuring customer satisfaction on a timely basis, including weekends and holidays.
Key Responsibilities:
E-commerce Platform Management:
Digital Marketing & Advertising:
Analytics & Reporting:
SEO & Content Optimization:
Cross-Functional Collaboration:
Customer Experience & Retention:
Monitor and improve the customer journey, from the initial visit to checkout and post-purchase follow-up.
Customer Chat Support:
SKILLS/QUALIFICATIONS:
Experience:
Skills & Expertise:
Education:
Personal Attributes:
WORK ENVIRONMENT:
This job operates in a temperature-controlled office environment. Casual dress attire. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, camera/video props, and equipment.
PHYSICAL DEMANDS:
Visual acuity, speech, hearing, and hand and eye coordination are required. Manual dexterity is required to operate a computer keyboard and basic office equipment. Subject to long periods of sitting with repetitive use of hands, fingers, and wrists. Must be able to lift up to 20 lbs., bend, stoop, kneel, crawl, twist, and reach.
About Four Seasons Sales & Service
Four Seasons was founded on an unwavering principle... give customers what they want and need to operate a successful, stress-free business. That is the reason we offer you a premium catalog filled with all the latest products, a 120,000-square-foot warehouse, a knowledgeable and well-informed staff, innovative technology, and the best customer service in the industry. We understand that to help you achieve your goals, we have to continually expand our resources. Four Seasons is proud to be part of an employee stock ownership plan. This means that Four Seasons' specialists and team members have the ability to share in our company's success. We understand that to help you achieve your goals, we have to continually expand our resources. We have a team of incredibly productive and highly motivated individuals who will settle for nothing less than excellence. What does this dedication mean for you and your business? This means your order will be taken, shipped, and arrive at your salon in the most professional and expedient manner possible. Your satisfaction ensures our success. Check us out at
Four Seasons was founded on an unwavering principle... give customers what they want and need to operate a successful, stress-free business. That is the reason we offer you a premium catalog filled with all the latest products, a 120,000 square foot warehouse, a knowledgeable and well-informed staff, innovative technology and the best customer service in the industry. We understand that to help you achieve your goals, we have to continually expand our resources. Four Seasons is proud to be part of an employee stock ownership plan. This means that Four Seasons' specialists and team members have the ability to share in our company's success. We understand that to help you achieve your goals, we have to continually expand our resources. We have a team of incredibly productive and highly motivated individuals that will settle for nothing less than excellence. What does this dedication mean for you and your business? This means your order will be taken, shipped, and arrive at your salon in the most professional and expedient manner possible. Your satisfaction ensures our success. Check us out at
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