Job Description

CXO IT Support Technician @ Englewood, CO

The CXO IT Support Technician will work as a member of the internal end user support desk on the IT Operations and CXO teams. Key Responsibilities:

• Leverage ServiceNow, SCCM, Active Directory, WorkspaceOne, and many other tools to provide support and solutions to the enterprise
• As part of the Support Desk team, they will be providing support for Windows computers and Mac computers

Education and Experience:

• 3+ years of relevant experience OR Bachelor's degree +1 year relevant work experience

Skills and Qualifications:

• Strong customer service skills including follow through and follow-up
• Curiosity and a desire to solve problems correctly the first time
• Ability to manage, track and prioritize multiple tasks and projects
• Willingness to share knowledge and expertise with teammates
• Attention to detail and willingness to go the extra mile
• History of exceeding ticket closure goals and SLAs
• Proven ability to document customer contacts, troubleshooting steps, current status and resolutions in tickets
• Strong Windows and Mac support experience
• A positive and proactive attitude toward finding solutions, meeting commitments, and assisting others
• Great communication skills (people person)
• Be able to think on your feet and react quickly
• Thrive in a fast paced and high pressure environment
• Team player who works well with others
• Experience administering objects in Active Directory
• Experience with Microsoft SCCM
• Experience with ServiceNow
• Technical documentation abilities
• Experience using G Suite
• Experience supporting Mac OS in an enterprise environment

Job Tags

Full time, Part time, Work experience placement, Internship, Seasonal work,

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