Job Description
CUSTOMER SERVICE SPECIALIST INSURANCE AGENCY Reports to: Agency Manager Location: Work from Home, onsite in South Lyon, or onsite in Plymouth, Michigan.
Must reside in the Detroit Metropolitan area. Days/Hours: Monday – Friday 8:30 am – 5:00 pm JOB DESCRIPTION Due to continued growth at our insurance agency, we are looking to expand our staff.
If you are looking for a supportive work environment and enjoy helping customers,
this might be the perfect career opportunity for you!
Our agencies insure the following:
- Auto : Covers cars, including rentals, and protects against theft, vandalism, and damage from fire, flood, and other causes
- Home : Covers homes and condos
- Renters : Covers renters
- Life : Covers life insurance
- Business : Covers small businesses
- Umbrella : Covers personal umbrella insurance
- Boat : Covers boats and watercraft
- RV : Covers RVs, including motorhomes and pickup trucks
- Motorcycle : Covers motorcycles and ATVs
- Mobile home : Covers mobile homes
Preferred characteristics of the ideal candidate: - Excellent written and verbal communication skills
- Internal motivation to perform at a high level
- Great team attitude with willingness to learn and help others
- Reliability and punctuality
- Strong morality and ethics
Required characteristics of the hired candidate: - Already obtained their Property & Casualty (P&C) license.
- Minimum 1+ years of exceptional, client facing, Customer Service experience.
What you will do: - Work directly with customers through inbound and outbound phone calls.
- Calls range from helping customers maintain their memberships to adding vehicles to insurance policies and more.
- Listen and understand customer issues, while offering meaningful solutions.
- Proactively offer valuable products and services.
- Actively listen and engage Members and fellow Team Members with a “can do” attitude.
- Operate in a fluid environment – we are not one size fits all.
- Be open to an ever-changing atmosphere in which coaching and development leads to positive growth.
What you will need: - Prior Customer Service experience.
- Recent Call Center experience preferred.
- Demonstrate excellent communication skills (written, verbal, and listening).
- Ability to multi-task and perform well in a fast-paced environment.
- Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation.
- A flexible and positive attitude to navigate our ever-changing environment.
- Must be able to pass a background check and drug test.
Remarkable Benefits: - Medical, dental, and vision insurance. We pay 60% of these benefits.
- 401(k) savings plan
- 401(k) company match up to 3%
- Disability insurance
- Paid time off
Job Type: - Full-time
- Work from Home, onsite in South Lyon, or onsite in Plymouth
Compensation: - Salary - $45,000.00 - $70,000.00 salary per year, commensurate with experience.
- Annual bonus program paid out in March & December
- Paid time off and holiday pay
License/Certification: - Insurance Producer (P&C) License (required)
Job Tags
Holiday work, Full time, Flexible hours, Monday to Friday,