Job Description
Are you passionate about building strong client relationships and providing top-notch support? We are looking for a Client Success Manager to join our team! In this role, you will be responsible for ensuring a seamless and engaging client experience through proactive communication, personalized support, and continuous process improvements.
This position is perfect for someone who enjoys collaborating with clients, solving challenges, and contributing to product innovation. If you are a detail-oriented professional with excellent communication skills and a customer-first mindset, we would love to hear from you!
What You'll Do
Develop and manage a structured outreach program, ensuring monthly touchpoints with clients through calls, emails, and group training sessions.
Serve as the main post-launch contact for clients, helping them navigate platform features, product updates, and new tools.
Act as a trusted liaison between clients and internal teams to enhance customer satisfaction and drive mutual success.
Oversee the onboarding process and implementation of add-on solutions for clients.
Provide high-level support by executing timely emails, social posts, and blogs for clients using our specialized marketing tools.
Stay informed about industry trends and collaborate with internal teams to improve products based on client feedback.
Continuously refine workflows and processes to enhance the client experience.
Generate new ideas for product offerings and features based on customer insights.
Deliver exceptional service by sharing best practices, answering client inquiries, and providing valuable resources.
Participate in team meetings to share insights, feedback, and strategic recommendations.
Utilize various digital tools, including Google G Suite, Slack, and other platforms, to streamline communication and support.
What You Bring
Proven experience in a client success or customer support role, preferably in the insurance or technology industry.
Strong interpersonal and communication skills with the ability to build lasting client relationships.
Highly organized, detail-oriented, and able to manage multiple priorities effectively.
Problem-solving mindset with the ability to think critically and creatively.
Proactive approach to client engagement and success, with a results-driven attitude.
Self-motivated and comfortable working both independently and collaboratively.
Ability to adapt quickly, provide solutions on the spot, and handle challenges with confidence.
Strong follow-up and follow-through skills to ensure client needs are met.
Open-minded and eager to learn new processes and systems.
What We Offer
Generous paid holiday schedule, including a Winter Holiday Shutdown week.
Comprehensive paid time off, including vacation, sick leave, parental leave, and bereavement leave.
Medical, Dental, and Vision insurance plans, including a $0 co-pay Telehealth option.
Health Savings Account (HSA) with employer contributions and Flexible Spending Accounts (FSA).
Company-paid Life Insurance, AD&D, Short & Long-Term Disability coverage.
Employee Assistance Program (EAP) for mental health and wellness support.
Matching 401(k) plan with immediate full vesting.
Fun company events and virtual engagement activities.
On-demand pay options, allowing early access to earned wages.
Internet & Gym reimbursement to support your well-being.
Company-provided work equipment to set you up for success.
What You Need to Work Remotely
A private, secure workspace free from distractions.
Availability during assigned work hours for regular duties and team collaboration.
Reliable internet connection with at least 5 Mbps download and 3 Mbps upload speeds.
If you're excited about helping clients succeed and want to be part of a supportive, innovative team, we encourage you to apply today!
Employment Type: Full-Time
Salary: $ 45,000.00 49,000.00 Per Year
Job Tags
Holiday work, Full time, Temporary work, Immediate start, Flexible hours,