Job Description

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

About The Role:

As a Senior Representative, Risk Operations at Taskrabbit, you play a pivotal role in executing robust strategies to detect, prevent, and swiftly mitigate fraud and risk incidents. Your primary focus is on driving the seamless execution of initiatives that safeguard our operations, ensuring a secure and trustworthy environment for all stakeholders, including clients, Taskers, and internal employees. While maintaining a customer-centric approach, your expertise is instrumental in efficiently managing and executing fraud and risk mitigation measures to uphold the continued success of our business.

Our Values:

• Obsess over Clients and Taskers
• Win Together with Heart
• Own the Challenge
• Be Bold
• Move Forward. Move Fast.

What You’ll Work On:

Customer Obsessed:

• Take the lead in implementing and executing strategies to detect, prevent, and swiftly mitigate fraud and risk incidents, always keeping the customer experience at the forefront.
• Develop an in-depth understanding of the unique challenges associated with fraud and risk execution, fostering a positive and secure environment for clients, Taskers, and internal employees.
• Execute with a sense of urgency, combining it with a genuine commitment to executing customer-centric fraud prevention and resolution.

Insights/Data Driven:

• Leverage qualitative and quantitative data to drive the execution of fraud and risk mitigation strategies continually, with a focus on enhancing the overall customer experience.
• Identify emerging trends and execute logical reasoning in decision-making, prioritizing the execution of secure and satisfaction-driven measures for our stakeholders.
• Apply insights and metrics to drive the day-to-day execution and enhance the overall effectiveness of fraud and risk mitigation efforts, ensuring a positive impact on customer satisfaction.

Trusted Resource:

• Regularly escalate emerging risk and fraud trends to the supervisor, ensuring timely communication of critical issues to enhance customer trust.
• Collaborate closely with the risk operations manager, executing strategies and measures developed under their guidance, with a constant focus on improving the customer experience.
• Execute problem-solving with a solutions-focused mindset, proactively identifying and executing effective resolutions to safeguard our operations and maintain customer trust.
• Demonstrate a high level of ownership and disciplined curiosity in executing fraud and risk mitigation measures, ultimately contributing to an enhanced customer-centric approach.
• Serve as a trusted resource, executing optimal fraud and risk mitigation through proactive measures and efficient solutions, reinforcing a positive customer experience.

What You Will Need:

• Minimum of 1 year of execution-focused experience in fraud and risk mitigation within a customer service or related role.
• Exceptional problem-solving skills, with a proven track record of executing solutions for complex fraud and risk issues, always considering the impact on the customer.
• Strong sense of ownership and disciplined curiosity, driving the execution of proactive identification and implementation of effective fraud and risk mitigation strategies with a customer-first mindset.
• Empathetic communication skills, with the ability to execute connections with stakeholders on a personal level, ensuring a positive customer experience.
• Detail-oriented mindset with a commitment to executing top-notch service in the realm of fraud and risk execution. 
• Available full-time (40 hours / week); ability to work weekends and bank holidays.

You’ll love working here because:

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. 

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. 

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

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