Job Description

MHP Americas is seeking a high-energy, experienced leader for our fast-growing Operations Service Unit. This role will oversee the delivery of Managed Services, primarily Application Management Services (AMS), across our key client accounts, managing end-to-end service transitions from our implementation projects to support agreements.  A strong background in SAP AMS is a critically required skill.  As a self-starter with proven integrity and a strong track record in discrete manufacturing industries, you will focus on ensuring seamless, high-quality service transitions and delivering exceptional support experiences to clients.

Responsibilities

• AMS Delivery Leadership: Lead SAP AMS delivery across a distributed, nearshore/offshore model (with a focus on nearshore locations in Mexico and LATAM) to ensure efficient, high-quality service for clients.
• Growth & Business Development: Collaborate with the Markets Unit (sales team) to identify and pursue new AMS opportunities, supporting MHP’s growth targets and expanding our client base within discrete manufacturing industries.
• Service Transition Management: Establish seamless “move-to-support” processes from SAP implementation projects to long-term support agreements, ensuring continuity and stability in client operations.
• Delivery Model Development: Build and continuously refine SAP AMS delivery models to enhance scalability, efficiency, and client satisfaction, incorporating industry best practices and client feedback.
• Team Leadership: Motivate and manage a distributed team, fostering a collaborative and client-focused work environment that delivers consistent, high-quality support.
• Client Relationship Management: Serve as a trusted advisor to clients, offering strategic insights and solutions that enhance the value and efficiency of their SAP environments.

Education:

• Bachelors degree or higher, preferred

Experience:

• 15+ years’ experience in the SAP professional services industry with 5-10 years in application outsourcing sales and delivery leadership, with a strong focus on SAP AMS within a distributed delivery model, particularly nearshore (Mexico & LATAM) setups.
• Industry Knowledge: Discrete manufacturing industry experience required; automotive industry experience is a plus.
• Skills: Demonstrated business development skills, with the ability to work with sales teams to drive growth in AMS services. Excellent interpersonal communication skills (oral and written), with the ability to successfully interact with a wide variety of stakeholder.  Professional appearance with strong customer focus and analytical and structured working attitude.  Strong attention to details and ability to work autonomously and manage multiple tasks with excellent problem-solving ability.
• Personal Attributes: High integrity, self-motivated, and capable of working independently in a fast-paced environment.
• Language: The primary language required is English.  Bi-lingual Spanish is a plus.
• Location:  Hybrid, any major city (USA only); the Detroit Metro area or Atlanta are preferred.

Percentage of required travel: up to 100%; generally 50%

Physical requirements:

• This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
• Must be able to lift 15 pounds at times.
• While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively work and complete tasks in an open office/noisy environment.
• Must be able to sit for prolonged periods of time while traveling in a car or airplane.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1-B visa, F-1 visa (OPT), or any other non-immigrant status).

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