Job Description
Title : Salesforce Admin/Developer
Type: Full-Time
Location: Remote (EST hours preferred)
Responsibilities: - Obtains understanding of the company and its affiliates’ application environment including the applications and interdependencies of those applications.
- Responsible for the overall solution design, development, customization, and end-user support of the Salesforce platform including Service Cloud, Marketing Cloud, and other installed packages.
- Responsible for developing new enhancements including creation of custom objects, workflows, validation rules, approval processes, flows, flow triggers and email alerts.
- Responsible for integration of applications with Salesforce, either directly using connectors or indirectly through APIs.
- Collaborate with IT Support in the diagnosis and resolution of issues impacting employee productivity and business throughput.
- Collaborate with IT Business Analysts and Stakeholders to gather and analyze requirements and propose solutions that leverage Salesforce functionality.
- Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy, process consistency, and performance.
- Collaborate with Business Operations, Information Technology and other business stakeholders to drive high levels of data integrity and operational reliability.
- Provide guidance and/or mentoring on solution requirements, technical design, integration architecture, and solution recommendations.
- Ensure that all necessary changes are documented, reviewed, tested, and approved before being deployed.
- Strong problem solving, critical thinking, troubleshooting, and analytical skills to set up and interpret logic, data tables, and rule relationships.
- Extensive understanding of the Salesforce data structures and data modeling; how and when to create custom objects, junction objects, and other model items.
- Perform a complex problem troubleshooting, root cause, and break/fix.
- Occasionally provide after-hours deployment and support.
- Performs other duties as assigned.
Requirements and Education: - Bachelor’s degree preferred.
- Overall 6+ years in Information Technology; minimum of 4 years of experience implementing and supporting technically complex solutions in Salesforce.
- Strong hands-on proficiency with design and development in Service and Marketing Cloud, Apex, Process Builders, Visualforce, Lighting, SOQL, Profiles/Roles and Sharing Rules, Flow, Workflow rules, Triggers, Change Data Capture, Object Relationship, and/or Platform Events.
- Proficient in working with Community Portal, Process Builders, Flows, Omni Channels, Apex Scheduling and Batch Processes
- Solution Design and Development senior role experience is a must.
- SFDC Administrator and Developer certifications required.
- Demonstrated listening, analytical, organizational, and time management skills
- Demonstrated ability to work independently or lead teams/projects and cross-functionally, including in high-pressure situations
- Experience with the Salesforce APEX data loader and other data loading tools.
- Experience with Salesforce APIs - SOAP and REST, including consumption, request packaging, parsing, managing static values, and UIUX elements for working with data in returned API response payloads.
- Strong ability to work collaboratively within a team to solve problems.
- Methodical, organized and detail oriented.
- Excellent verbal and written communication skills.
Job Tags
Full time,