Job Description

Position Summary

We are seeking a dynamic and experienced Retail Store Manager to lead our store team. The ideal candidate will be responsible for overseeing all aspects of store operations, ensuring excellent customer service,and helping drive sales growth.The  Retail Store Manager  will also be responsible for managing staff and inventory and contributing to financial performance.

Essential Duties and Responsibilities

• Leadership and Team Management:
  • Recruit, train, and supervise store staff.
  • Foster a positive and productive work environment.
  • Scheduling and coordination B-day parties
  • Hiring staff below them
• Customer Service:
  • Ensure high levels of customer satisfaction through excellent service.
  • Address customer inquiries and resolve issues promptly.
• Sales and Profitability:
  • Help general manager develop and implement sales strategies to achieve store targets.
  • Monitor and analyze sales performance, adjusting strategies as needed.
• Inventory Management:
  • Oversee inventory levels, conduct regular stock checks, and manage ordering processes to ensure product availability.
• Store Operations:
  • Maintain store standards, including visual merchandising, cleanliness, and safety.
  • Ensure compliance with company policies andprocedures.
• Financial Management:
  • Manage store budgets, control expenses, and optimize profitability.
• Marketing and Promotions:
  • Collaborate with the marketing team on local advertising efforts.
• Flexibility to work weekends, holidays, and extended hours as needed.
• Scheduling repairs

Knowledge, Skills, and Abilities

• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to analyze sales data and develop effective strategies.
• Strong organizational and problem-solving abilities.
• Outgoing.
• Organized and Organizational skills.
• Calendar management.
• Computer savvy.
• Cashier, counter sales, budgeting, sales and project coordination.

Education & Experience

• Bachelor business management, hospitality preferred
• Experience required: working with kids, customer services and sales, min 6 months.
• Proven experience as a Retail Store Manager or in a similar role.
• Proficiency in Microsoft Office and retail management software.
• ERP program knowledge.

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