Job Description

Job Description

Become an integral part of the Commercial and Investment Banking team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement. Be part of a team that is results-oriented, with a focus on attention to detail and quality This specific role aims to promote the company’s image through the high-quality service given to external and internal customers. 

As a Receptionist in the Commercial and Investment Banking Team, you will possess structure, attention to detail, quality focus, high energy, and flexibility in a high-paced, deadline-driven organization. In this role, you must work well in a team environment, represent the location and company with professional courtesy and understanding, and deliver flawless work output. The daily routine also requires you to follow procedures, processes, and techniques to complete assignments in line with the various business group activities and goals. This role is full-time office-based and will not support remote work arrangements.

Job Responsibilities:

• Welcoming guests and vendors and directing them to the right rooms/office and receiving couriers and deliveries, ensuring internal recipient collects as soon as possible.
• Managing the schedule for conference and meeting rooms. Coordination with internal partners, i.e., facilities and business stakeholders.
• Troubleshoot technology in meeting rooms, coordinate catering as needed, ensure optimal meeting experience, and act as a central point of contact for workplace tech, troubleshoot and raise work order tickets when required. 
• Managing strict application of the building access procedure as determined by Global Security for JPM floors and Building Security for general access, provision of visitor badges, and escort guests/vendors as required. Coordinate Fire Life Safety in partnership with Global Security representatives. 
• Handle regular activities without prompting (e.g., supply management), and advise in advance with issues or delays.
• Coordinate on ad hoc projects as requested.
• Establish and maintain strong working partnerships with direct team and other location-based colleagues.

Required qualifications, capabilities, and skills:

• At least three years of professional experience.
• Customer Service Knowledge is essential
• Advanced ability to organize with strong interpersonal, written, and oral communication skills, displaying a solid proficiency in Microsoft Office.
• Demonstrated ability to manage competing priorities and practical time management skills. 
• Ability to lift 20 lbs. and deliver packages to the correct recipient.
• Ability to handle dynamic and stressful situations professionally while working successfully as part of a team and independently.
• Diplomacy, tact, confidentiality, and adaptability are essential.
• Discretion and good judgment in confidential situations, and proven experience interacting with various levels of management
• Excellent telephone etiquette and ability to manage competing priorities i.e. calendar management

Preferred qualifications, capabilities, and skills

• Experience as a receptionist in high volume office
• Skilled with scheduling software  
• Knowledge of the financial services industry is preferable

Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid options

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Middle Market Banking & Specialized Industries (MMBSI) teams provide credit, cash management, capital markets and corporate finance advisory solutions to corporations, municipalities and nonprofits. Core Banking teams generally focus on clients with annual revenues of $20 million to $500 million. The local delivery model, coupled with the firm’s global resources, offers clients customized, comprehensive solutions and personalized service by building long-term relationships.

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