Job Title: Quality Assurance Improvement Engineer Job Description We are seeking a dedicated and detail-oriented Quality Assurance Improvement Engineer to join our team. In this role, you will review and analyze customer feedback to prioritize improvement activities, coordinate quality initiatives, and ensure compliance with various management systems. Your work will directly impact our commitment to quality and customer satisfaction. Responsibilities Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement. Update customer feedback database with improvement activities and status. Communicate with cross-functional departments to ensure understanding of customer issues and improvements. Visit suppliers and/or dealers to investigate and determine countermeasure effectiveness, as needed. Coordinate and conduct internal campaigns for quality flow-outs to customers and issue reports. Investigate and inform responsible departments of external quality concerns, working with them to identify root cause, implement containment, and develop countermeasures in a timely manner. Check field TSBs and create new TSBs once the field campaign is determined. Issue regular reports and presentations to inform customers on progress and results. Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers. Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements. Meet all other requirements as assigned. Essential Skills Bachelor's degree in Engineering or related field. Minimum of 2 years of experience in quality assurance within the automotive industry. Strong analytical skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively in a team environment. Knowledge of automotive industry quality standards and regulations. Proficient in MS Office and other relevant software. Additional Skills & Qualifications 3- 5 years of job-related experience preferred. Experience with safety management, business management system, and environmental management system. Experience with warranty and IQS processes. Ability to work with suppliers and dealers. Work Environment The position may require domestic and international travel. Employment opportunities will be completed in multiple phases, and shift assignments may change to meet business needs. Any changes will be communicated to employees, and accommodations will be considered accordingly. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.
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