Job Description

Overview:

The  Partner Success Manager (PSM) is a key member of the  Customer Success Team  at XOPS, responsible for enabling and supporting  global system integrators (SIs) in successfully implementing and managing XOPS-driven transformations for their customers. The PSM ensures that SI partners are trained, equipped, and supported to effectively deliver professional services, drive customer adoption, and integrate XOPS into enterprise IT operations. This role requires strong relationship management, enablement expertise, and the ability to navigate complex enterprise ecosystems.

Ideally, applicants should have experience building partner enablement capability at enterprise SaaS companies from Series B through Series D with experience working with Global System Integrators delivering solutions to IT organizations within the Fortune 500.

Key Responsibilities:

SI Partner Enablement & Training:

• Develop and deliver  structured training programs  for SI partners, including live sessions, hands-on labs, and self-paced learning.

• Ensure that 100% of engaged SI partners complete enablement training  and achieve necessary certifications.

• Act as the  primary liaison  for SI enablement, providing guidance on solution development, integration best practices, and operational support.

• Maintain and expand  partner training documentation, FAQs, and enablement materials .

SI Partner Relationship Management:

• Establish  strategic relationships  with key SI stakeholders, ensuring alignment on business objectives and customer success.

• Conduct  joint business planning  with SI partners to define  transformation strategies and revenue growth opportunities .

• Monitor SI-led implementations and provide  structured feedback and performance reviews  to ensure quality service delivery.

• Serve as a  trusted advisor  to SI partners, helping them optimize their services around XOPS technology.

Integration & Implementation Support:

• Guide SIs in integrating XOPS with enterprise IT environments, ensuring  seamless workflows  and  data-driven decision-making .

• Provide expertise on  API integrations, telemetry, and system interoperability  to ensure successful deployments.

• Collaborate with  Customer Success Managers (CSMs) to align SI activities with customer adoption goals.

Performance Monitoring & Continuous Improvement:

• Track key SI performance metrics, including  training completion rates, certification levels, and implementation success rates .

• Identify  gaps in SI capabilities  and develop targeted interventions to improve efficiency and service quality.

• Drive  continuous improvement  by analyzing trends, collecting feedback, and refining enablement strategies.

Key Attributes:

• Strategic Thinking:  Ability to align SI success with business outcomes.

• Enablement Expertise:  Passion for training and empowering partners.

• Problem-Solving Mindset:  Proactive in identifying challenges and delivering solutions.

• Data-Driven Approach:  Uses analytics to measure partner effectiveness and drive continuous improvement.

Expectations:

• Ensure 100% of strategic SI partners are trained and certified  within defined timeframes.

• Develop and execute  joint enablement plans  with SI partners to maximize customer adoption.

• Act as the  bridge between SI partners, customers, and internal XOPS teams  to ensure smooth execution.

• Continuously refine  SI enablement processes and frameworks  to improve partner-driven outcomes.

Requirements

Experience:

• 5+ years in  partner success, channel management, or IT consulting to Fortune 500 clients .

• Experience working with  large system integrators  on enterprise-scale IT projects.

• Familiarity with  IT automation, ITSM, and cloud-based enterprise software solutions .

Technical Skills:

• Strong understanding of  SaaS platforms, API integrations, and IT operations frameworks .

• Ability to  interpret and analyze partner performance data  to drive insights and improvements.

• Knowledge of  enterprise IT architectures, automation tools, and cloud-based technologies .
• Modern leading practicesfor  SI Partner Enablement & Training development and delivery experience. 

Soft Skills:

• Excellent  relationship-building and stakeholder management  abilities.

• Strong  communication and presentation skills  to engage both technical and business audiences.

• Highly  organized, proactive, and adaptable  in a fast-paced environment.

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