Job Description

JOB GOAL:

To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

The Cafe at Kirkwood (Iowa Hall, Main Campus at Kirkwood Community College) is a part of the same team that operates The Hotel at Kirkwood. The Cafe and its two on campus satellite locations, provide meals, snacks and beverages with fresh, high-quality ingredients, tasty gourmet menus to the students, employees and guests on Kirkwood's main campus. The Cashiers and Barista's are critical to a positive and efficient delivery of service and are main point of interaction with all of our customers.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

• Greeting customers in a friendly manner and taking food and drink orders
• Answering customers' questions about menu choices
• Promoting and recommending menu options to customers
• Prepare and serve hot or cold beverages (such as coffee, espresso drinks, blended coffees, teas or smoothies) and Ice Cream Desserts.
• Facilitate a seamless, efficient and positive interaction at the point of sale, while ensuring all customer needs are met.
• Handle cash, check, and credit card transactions and Follow proper cash handling procedures.
• Suggest appropriate items to complete the transaction.
• Serve prepared foods such as muffins, pastries, and cakes. Slice fruits, vegetables or desserts for use in food service.
• Wrap, label and date food items and ensure compliance with Food Safety Guidelines.
• Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices.
• Must be knowledgeable about food storage/handling techniques.
• Clean or sanitize work areas, utensils, or equipment.
• Regular and consistent attendance at work.
• Ability to follow instructions (i.e. menus/recipes) and properly use kitchen equipment such as blenders, coffee makers, soft-serve machine, dishwashers and registers.
• Perform other related work duties as assigned, including supporting other roles such as prep cooks, catering and dishwashers.

• Effective time management and organizational skills with good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent patrons.
• Have a true excitement for helping people and positively engage with customers and coworkers.
• Desire to be a part of an enthusiastic, fast paced and fun team.

• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Physical Requirements
The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, twisting, climbing and moving intermittently during working hours. Employees may use vision to monitor food quality and quantity and may also serve students, order supplies, collect money, etc. Also required are hearing and speaking abilities to exchange information.
Work Environment:
While performing the duties of this job, the employee regularly works in an indoor kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. Employees also work around knives, dicers, mixers, slicers and other sharp objects. Work surfaces may be slippery. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• High school diploma or the equivalent required.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS :

• Customer service background.
• Experience with computers, hardware, and software.
• Cash handling experience.
• Preference will be given to those candidates with a minimum of two years full-time experience in a related hospitality setting or the equivalent education and related work experience.

EEO AA/STATEMENT:
Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572, Email: [email protected] or the director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD (800) 877-8339 Email: [email protected].

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