Job Description

Amentum is currently seeking a Mobile End User Support Specialist to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.

You will be a part of a team that develops, implements, and supports business applications needed to fulfill mission and internal business needs.

As a member of the team, you will:

Assist Facilities customers in training and troubleshooting issues related to mobile devices and apps. Be available to assist customers one-on-one. This person will be located with Facilities for easy access and to be readily available to customers. Must be patient and personable, confident with learning new technology, and explaining complex ideas to others.

Train and support Facilities customers:

• General usage of mobile devices to include both phone and tablet hardware.

• Technologies such as iOS and Microsoft Intune and related technologies.

• Linking e-mail and other corporate applications to mobile devices including:

• Authentication – Single Sign On

• VPN

• Reverse Proxy

• Use of Facilities-specific mobile applications such as Maximo Anywhere

• Online/offline mode processes

• Synching data

• Installing and updating software

• Basic troubleshooting of apps

Assist IT team in developing and implementing processes for mobile devices throughout the full life cycle such as:

• Evaluating and recommending new devices

• Upgrade planning

• End of life through disposal

• Deployment planning and testing

• User acceptance testing

Understand corporate security requirements for the use of mobile devices and assist Facilities customers with understanding and adhering to those requirements. Provide security refresher training as needed.

Minimum Qualifications:

• Must have a Associates degree and 4 years of experience OR a High School degree/GED and 7 years of experience.

• IT related certifications can account for 3-12 months of additional experience.

• Must be able to obtain and maintain a SECRET (TS) or DOE L Government Clearance. Note: US Citizenship is required to obtain a SECRET (TS) or DOE L Clearance.

• 3 years of mobile device support in a large organization

• Technical expertise with mobile devices

• Smartphones (iPhone)

• Tablet (iPad)

• Mobile Operating systems

Desired Qualifications:

• Mobile device lifecycle management experience with:

• Testing devices

• Implementation plans

• System upgrades

• End of life disposal

• Enterprise Mobile Management

• Microsoft Intune

• Global Protect/VPN

• Understands WebCars processes

• User experience improvement processes

• Mobile infrastructure

• Authentication

• Single Sign on

• Reverse Proxy

• SNL mobile device security protocols

• Deployment Testing

• Process development

• User Acceptance Testing

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans ( and Labor Laws Posters ( .

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