Job Description

The Medical Information Contact Center Specialist is responsible for managing calls specific to the Emergency UnBlinding (EUB) service, daily maintenance of Product Complaint and Adverse Event reporting, general support of the TMAC (The Medical Affairs Company) call center, and other responsibilities supporting the Medical Information department

Essential Duties and Responsibilities

• First line support for 24/7 EUB contact center
• Facilitate three or four-way phone calls between internal on-call physicians and external healthcare professionals, and sometimes a translator.
• Log appropriate information in the approved database.
• Field calls from sales reps, consumers, and healthcare professionals on behalf of all clients
• Identify the caller’s needs, input his or her information into the database, manage the call or triage the call to the appropriate Medical Information Specialist.
• Respond to all faxes, voicemails, emails, and Medical Information Requests that come through Medical Information department
• Check client email and voicemail boxes daily
• Backup support for IRMS database
• Update sales rosters in IRMS
• Generate and maintain monthly/weekly/periodic reporting for all clients as needed
• Perform literature report searches
• Document fulfillment
• Handle miscellaneous projects within the Medical Information Department

QUALIFICATIONS

• Associate degree or relevant work experience
• 2+ yrs. Pharmacy Technician or call center/customer service background preferred
• Fluency in English and in local language in country of residence required. Bilingual in Spanish is a plus.
• Experienced and proven communication skills (verbal and written) with internal colleagues, TMAC management, external clients within pharmaceutical industry

Salary offers to be determined based on experience level and education.

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