Job Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

As a Transcon Agent with Expeditors you will take ownership of a customer portfolio, being responsible for bookings, accurate pick up and scheduling of transportation between customer, service provider and receiver. You will provide timely and accurate documentation, processes through Expeditors systems within the operational process standards. You will communicate delays and work with autonomy to solve challenges to achieve delivery needs of your clients. This is an entry level position that provides opportunity for advancement based on success. Heavy focus on ground/road freight and includes basic warehouse activities/inventory management. Strong training program available to develop skillset with leading global logistics provider.

• Ensure accurate and timely data entry into our operational system
• Track and Trace truck transportation shipments and reporting
• Coordinate truck deliveries across Minnesota, Wisconsin, North and South Dakota
• Ensure accurate and timely client billing
• Understand all the elements of the Domestic Delivery Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations.
• Contribute and maintain good relationships with suppliers
• Meet both company and US compliance standards at all times 
• Meet KPI standards in accordance with Company policy
• Communicate with internal/external customers to coordinate the delivery of cargo shipments into the Minneapolis market.

Qualifications

*Position Hours are 11am-8pm Monday-Friday

• Previous experience within the logistics field or equivalent training of 2 years
• Associates or Bachelors Degree 
• Solid oral and written communication skills
• Strong problem solving, organizational, and interpersonal skills
• Proficient computer skills (Outlook, Excel, Word, PowerPoint)

Key Responsibilities

• Customer Service: You will be responsible for communicating effectively with customers and to ensure a compliant and complete shipment process in a timely manner, documenting customer needs for future use, and maintaining an excellent working relationship with your customers.
• Operational Excellence: You will take ownership of understanding and complying with Expeditors internal process standards, to complete timely, accurate and compliant documentation, customer billings and system updates accordingly.
• Service Provider Relationships: As a Transcon Agent you will build strong partnerships with multiple Service Providers ensuring your clients is serviced to a high level, you will ensure accurate and timely invoicing for your service providers.

Additional Information

Expected base salary: $22/hr to $24/hr

May be eligible for bonus following first year of continuous employment in position.

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

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