Company: Morrison Spowart
Location: Remote/Online (English)
Position Type: Part-time/Full-time
About the Company:
Morrison Spowart is a leading e-commerce company that offers a wide range of products and services to customers worldwide. Our goal is to enhance the online shopping experience for our clients by providing exceptional customer service. We are currently looking for enthusiastic and dedicated individuals to join our growing team as Live Chat Agents.
Job Description:
As a Live Chat Agent, you will be responsible for providing exceptional customer service through online chat support. You will assist customers with their queries, resolve their concerns, and ensure a positive experience. Your main role will be to communicate with customers in a timely and efficient manner, while maintaining a professional and friendly demeanor.
Responsibilities:
- Respond to customer inquiries through live chat in a prompt and professional manner
- Understand the products and services offered by the company to provide accurate information to customers
- Assist customers with their purchase decisions and provide recommendations as needed
- Resolve customer complaints and concerns effectively and efficiently
- Maintain a high level of product knowledge, policies, and procedures of the company
- Collaborate with other departments to ensure a seamless customer experience
- Meet and exceed customer service targets and KPIs set by the company
- Escalate issues and cases to the appropriate department when necessary
- Conduct follow-up chats and surveys to ensure customer satisfaction
- Keep records of customer interactions and transactions accurately
- Adhere to data protection regulations and privacy policies at all times
Requirements:
- High school diploma or equivalent
- Proven experience in customer service, preferably in a live chat environment
- Excellent communication skills, both written and verbal
- Tech-savvy with the ability to quickly learn and navigate different messaging systems and software
- Ability to multitask and handle multiple chats at once
- Strong problem-solving and decision-making skills
- Ability to work independently and in a team
- Able to work in a fast-paced and ever-changing environment
- Reliable and able to work flexible hours, including weekends and holidays if needed
- Proficient in English, both written and spoken
Benefits:
- Competitive salary package
- Flexible working hours
- Opportunities for growth and development within the company
- Work from the comfort of your own home
- Collaborative and supportive team environment
Join our team and be a part of an exciting and growing company! Apply now and let's build a successful career together as Live Chat Agents at Morrison Spowart.
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