Job Description

LaSalle Network is working with an in-home nursing care organization searching for a Level 2 Support Technician . This individual will perform contract, performance, relationship and risk management with IT vendors. If you are looking for a new opportunity to learn and grow professionally then this position is for you!

Level 2 Support Technician Responsibilities:

Install and maintain operating environments
Monitor these operating environments and responding to issues proactively
Respond effectively and speedily to any problems
Maintain a professional demeanor with clients and colleagues
Provide training and support to level 1 staff and document knowledge base articles
Ensure operating environments stay safe and secure
Update any software and hardware where necessary
Document all reported malfunctions and actions taken in response

Level 2 Support Technician Requirements:

Excellent verbal and written communication skills
Proficient in Microsoft Office Suite or related software
Extremely organized with great attention to detail
Self-motivated and works well independently and as part of a team
Knowledge of current networking protocols and standards
Hands-on experience in troubleshooting connectivity issues
Knowledge of network technologies and topologies, TCP/IP based routing and switching, firewalls, and IDS/IPS
Working knowledge of cloud environments such as AWS and Azure
Extensive experience working in a team-oriented, collaborative environment
Ticket or support software (such as ServiceNow)
Linux and Windows-based servers, VMWare and associated hardware
Office 365, SharePoint, Citrix Certifications such as a Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), Citrix Certified Professional – Virtualization (CCP-V), or Amazon Web Services Certified Solutions Architect (AWS CSA)

If you are interested in this Level 2 Support Technician opportunity and feel you match the above criteria, please apply today.

Thank you,

Mike McGlauchlin
Senior Project Manager
LaSalle Network

Job Tags

Contract work, Temporary work,

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Level 2 Support Technician Job at LaSalle Network, Chicago, IL

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