IT Support Technician Job at Pacesetter Health, Saint Louis, MO

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  • Pacesetter Health
  • Saint Louis, MO

Job Description

Summary of Position

Reporting to the IT Director, the IT Support Technician will be a member of a small team responsible for assisting end users, troubleshooting basic PC issues, and administering Microsoft 365 accounts and services for local and remote business users.

Duties & Responsibilities

  • Provide a professional and friendly customer service experience in person, on the phone, or via email
  • Troubleshoot user issues with PC hardware, software, and peripherals
  • Maintain support ticket queue, working issues to resolution or escalation as necessary
  • Create and maintain user accounts, roles, and permissions in Microsoft 365
  • Assist IT Director with other tasks as necessary

Qualifications & Experience

  • No prior work experience required
  • Associate degree in Information Systems or related field, OR
  • Actively pursuing bachelor’s degree in Information Systems or related field
  • CompTIA A+ certification required
  • Basic Windows desktop support skills
  • Basic LAN networking skills
  • Familiarity with Microsoft 365 (formerly Office 365) preferred

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k) plus match
  • Paid Time Off

Job Tags

Work experience placement, Local area, Remote job,

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