IT Service Advisor (35739473) Job at The Cigna Group, Saint Louis, MO

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  • The Cigna Group
  • Saint Louis, MO

Job Description

This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work.

Software License Management Analyst - Microsoft

Role Title: IT Service Advisor

Reports To: IT Service Senior Advisor

Role Summary/Key Objectives:

This position represents the GXI Software License Management Department. The candidate in this position will be responsible for assisting with the management of Software Licensing for Microsoft licensed software products. Responsibilities include maintaining software license compliance per the contract terms and conditions, ensuring timely software license renewal by following the Agile framework, operating Cigna’s asset management tools (Flexera), and adhering to Cigna’s Asset Management standards among other activities.

Specific areas of responsibility are:

Software Asset Management

  • Setup, Configure and Maintain application and entitlement data within Flexera toolset to maintain trustworthy and accurate data for each product under management.
  • Routinely review and identify data issues using defined measurements and KPI’s.
  • Remediate any identified data inaccuracies or incompleteness to improve trustworthiness and accuracy of data. Work with Stakeholders to collect, verify, and maintain data required to remediate gaps.
  • Follow all defined Software Asset Management Center of Excellence standards including Key Performance Indicators to maintain data quality.
  • Analyze and Review Microsoft contracts and data to identify compliance risks and optimization opportunities to manage spend.
  • Create and analyze reports for stakeholders as requested.
  • Assist in establishing the strategic direction for the Software Asset Management team.
  • Embrace a lean agile mindset.
  • Contribute to continuous service improvement efforts to improve processes, tools and data to promote an efficient and effective asset management program.

Qualifications:

  • Bachelor’s degree preferred, or equivalent combination of education, training, and/or experience.
  • At least 5 years Asset Management experience preferred. Experience in analytical, technology, or business roles will also be considered.
  • Experience with reviewing and interpreting software license contracts and understanding of licensing terms, including Microsoft.
  • Strong Data Analysis skills. Must possess ability to critically analyze data, relate it to business value and impact.
  • Strong written and verbal communication skills. Must possess ability to communicate with different stakeholders and different levels of organization.
  • In-depth understanding of enterprise level of Microsoft software agreements.
  • In-depth understanding of software license agreements in general; what to look for, what to avoid, etc.
  • Ability to learn and maintain updated knowledge of Microsoft license models
  • Strong organizational and problem-solving skills
  • Experience with agile methodologies preferred
  • Microsoft Software audit experience a plus
  • Familiarity with Toolsets (Flexera, ServiceNow, Ariba, or similar) and MS Office d MS Office

Location: HYBRID POSITION - Manager is looking for candidate in reasonable commuting distance to St. Louis MO office. Schedule will start as 3-days a week in office, but that could increase.

Monday-Friday, 40 hours. Core Hours 8am-5pm CST.

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $44.00/hour-$55.00/hour

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

Job Tags

Hourly pay, Contract work, 3 days per week, Monday to Friday,

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