Job Description

Guest Service Representative

We are seeking an engaging individual with strong multi-tasking skills and a passion for working with people. As a Guest Service Representative, you are often the first and last teammate our guests interact with, playing a key role in creating lasting positive memories. You will be responsible for attending to the needs of our guests during their stay and offering our unconditional satisfaction guarantee.

Who we are:

We have a strong, team-based culture where teammates appreciate and respect each other. Our culture, combined with our quality product and focus on serving guests, makes our hotel an outstanding place to work. The Hampton Inn & Suites Oklahoma City - Bricktown is part of the Raymond Management Company portfolio of award-winning hotels across the U.S.

What you will be doing:

• Promoting the company’s 100% Satisfaction Guarantee.
• Providing information to guests about the local area, hotel services, and amenities.
• Handling guest check-in and check-out in an accurate and efficient manner.
• Providing exemplary guest service by demonstrating a personal commitment to making every guest satisfied.
• Continuously promoting, communicating, and embodying the RMC culture.

What We Offer:

• Competitive Wages
• Paid Vacation and Sick time
• Affordable Health, Dental, and Vision
• 401(k) Retirement Plan with Company Contribution
• Teammate Referral Program
• Hotel Discount Program
• Check-ins at 30, 60, and 90 Days
• Career Growth Opportunities
• Safe and Healthy Work Environment

Requirements:

• Experience: 1 year of hotel front desk experience
• Education: High School Diploma or higher

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Application Question(s):

• Are you available to work weekends?

Experience:

• Hotel: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: In person

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