Job Description

Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2024

We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the fourth year in a row! The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1 and our culture is made up of more than great benefits and time off.

Join the Credit Union 1 Team

If you are highly motivated, friendly, and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path.

Top reasons to begin a career at Credit Union 1:

• Get paid for NOT working 13 holidays each year!
• Paid Time Off (PTO) begins accruing day one of employment
• Tuition reimbursement for approved courses (after 1 year)
• Free Employee Assistance Program (EAP)
• Livongo Diabetes Management Program
• Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
• Excellent benefits packages including:
  • Medical PPO insurance
  • High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
  • Dental & vision insurance (employee dental coverage 100% company paid)
  • Life, AD&D, short and long-term disability insurance (100% company paid)
  • 401(k) retirement and profit-sharing plan
• Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
• Exclusive interest rate reduction for qualifying loan products.

The Job at a Glance

The Fraud Investigator will be responsible for ensuring that outstanding service is delivered to both internal and external members, in alignment with Credit Union 1's ("CU1") Mission, Vision and Core Values. The Fraud Investigator will be responsible in supporting the security and compliance functions and assisting with the investigation and deterrence of fraud against CU1. This position requires risk-related decision making in a fast-paced environment.

A Typical Day

Under the guidance of the Sr. Fraud Investigator, the Fraud Investigator's primary duties and responsibilities are as follows:

• Research incidents and/or allegations involving any new or existing accounts and interacts with other internal department staff, financial institutions, and local, state, and federal authorities and law enforcement.
• Investigates and analyzes the causes, methods and processes of fraud activities and generates recommended prevention and analysis reports for management.
• Provides daily support to branches and members related to fraudulent, ID Theft Claims, or suspicious activity.
• Reports Suspicious Activity to the BSA Team and makes appropriate recommendations.
• Reviews daily fraud detection reports for unusual activity, behavior, and restrictions to reduce future losses to CU1.
• Works directly with members researching, investigating, collecting documentation, and processing all refunds from lost-stolen checks.
• Sends appropriate required notices to account holders with fraudulent activity.
• Review flags for potential fraudulent new account applications.
• Reviews Remote Deposit Capture ("RDC") deposits, branch deposits, and ATM deposits to determine whether preventative measures are warranted based on account risk and activity.
• Acts as a security liaison by reviewing for approval secure messages requesting to exit the organization and various products/software administration.
• Reviews address red flag notifications issued by the Deluxe Check vendor.
• Reviews wire requests that could be potentially fraudulent.
• Responsible to review, investigate and monitor suspicious External Transfers originated by CU1 members.
• Promote CU1's core values of Be Great, Be Engaged, Be Open, Be Nice.

What We Look For

• Strong interpersonal, communication (written and verbal), and organizational skills with the ability to work independently, as well as collaboratively within a team environment.
• Ability to interact effectively with all levels of management, legal counsel, law enforcement, regulators and examiners while maintaining strict confidentiality.
• Strong decision making, analytical and investigative abilities with attention to detail and accuracy.
• Associate degree or equivalent in related field or specialized compliance education/training preferred.
• Minimum (1) years credit union or related experience required.
• General understanding of financial institutions deposit operations, lending activities and other related consumer banking and compliance functions.
• Consumer compliance knowledge and/or experience preferred.

Location: 450 E. 22nd Street, Suite 250, Lombard, IL 60148

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