Now Hiring a Dispatcher - Asheville, NC
Are you a highly organized and customer-focused individual who thrives in a fast-paced environment? We're partnering with a leading home services company in Asheville, NC, that's seeking a skilled and motivated Dispatcher to join their team.
In this role, you'll be the central hub of the operation, ensuring smooth scheduling, efficient dispatching, and exceptional customer service. If you have a knack for juggling multiple tasks, a talent for resolving issues, and a passion for keeping things running smoothly, we encourage you to apply!
What You’ll Do as a Dispatcher:
Collaborate with the CSR team to manage the dispatch board and optimize scheduling.
Work closely with the Operations Manager to oversee technician management and ensure efficient operations.
Follow up on provided estimates to ensure timely communication and resolution.
Prioritize customer needs and calls, dispatching technicians accordingly.
Track and collect necessary permits, inspections, and 811 tickets to maintain compliance.
Coordinate with the Warehouse team to monitor parts on order and ensure timely delivery.
Address customer questions, concerns, or complaints with professionalism and empathy.
Debrief with technicians after each job, ensuring accurate updates and preparation for invoicing.
Register and update installed consignment heaters to maintain accurate records.
Provide purchase order (PO) numbers to technicians as needed.
Qualifications for the Dispatcher:
Experience in the home services or skilled trades industry is preferred.
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficient in using field service management software.
A positive and teachable attitude.
What We Offer:
Competitive salary: $15.86 - $21.63/hour DOE
Monday-Friday schedule (8:00 AM - 5:00 PM)
Comprehensive benefits package (details to be discussed during the interview process)
Opportunities for growth and development within a dynamic company
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage applications from all qualified individuals.
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