We are looking for a dynamic Customer Success Specialist to help us onboard customers and retain our core customer base. In this role, you will work directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.
To be successful as a Customer Success Specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist can improve sales by creating lasting bonds with customers.
If hired, you will be joining the founding customer success team at one of Phoenix's fastest-growing tech startups. In this role, you will work to ensure customers start their experience with success. You'll perform walk-throughs, tech support, and metrics to ensure every customer finds value in using VIVAHR. You'll be working with small and medium-sized companies.
In this role you must feel comfortable joining Zoom meetings to work directly with customers in their experience with VIVAHR. Oftentimes we are consulting and advising customers on the best way to attract new candidates for their open roles.
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