Job Description

Job Description
The Customer Success Manager role is responsible for managing customer accounts and ensuring their customers’ success. They are responsible for ensuring customers receive service and their technicians have work. They work with various teams and departments to ensure smooth, efficient, and effective day to day operations.
Essential Duties And Responsibilities
Build strong relationships with all customers to maintain accounts year over year through consistent communication, scheduling, and prompt resolutions to issues.
Make quality sales calls to generate work for our technicians and revenue.
Ensure all customers requiring service are scheduled accordingly to fully meet their assembly requests.
Ensure schedules are optimized for productivity and field team is on time at scheduled locations.
Learn new technology.
Communicate daily with team and office departments through various platforms (email, Zoom, Slack) to ensure smooth day to day operations.
Participate in all training sessions and workshops.
Follow all directives and policies issued by National Assemblers, Inc. (NAI)
Communications
Email, Text, Slack, Zoom: A Zoom virtual phone and # is provided.
Qualifications
Phone Sales and Account Management / CSM Experience
College or Associate degree
Flexible hours & weekends
Skills And Abilities
Well organized and able to handle multiple, concurrent responsibilities.
Strong logistic, communication and interpersonal skills.
Strong emphasis on problem-solving and resolution.
Be able to pivot & re-prioritize easily.
Excellent work ethic and team oriented.
Be proficient in all Microsoft programs and be technologically savvy.
Maintain professionalism and patience with a fast‐paced environment.

Job Tags

Flexible hours, Weekend work,

Similar Jobs

CarRentalRate.com

Virtual Office Assistant (Entry Level) Job at CarRentalRate.com

...Job Title: Virtual Office Assistant (Entry Level) Location: Remote Company Overview: At Car Rental Rate, we specialize in providing exceptional car rental services for travelers seeking unforgettable experiences in the worlds most beautiful tropical destinations....

AG Consulting Partners, Inc.

Business Analyst (Consultant) Job at AG Consulting Partners, Inc.

...interested in individuals with skills in areas such as data analysis, business analysis, business intelligence, reporting, data governance,... ...work options are available for many roles.* As a Business Analyst Consultant for AG Consulting Partners, a typical day might...

Amazon.com Services LLC

Principal PMT, Add to Delivery, Delivery Choices Job at Amazon.com Services LLC

...-paced, innovative team that is making history and breaking new ground for Amazon, this is the place for you. For millions of customers worldwide, the Amazon name is synonymous with delivery and the Delivery Experience (DEX) team provides those customers with innovative...

360 SMART LINGO

Japanese Consecutive Interpreter Job at 360 SMART LINGO

...Job Title: Japanese Remote Consecutive Interpreter - On-Demand Location: Remote Job Type: Independent Contractor Experience Level: Experienced A 360 Smart Lingo consecutive, over-the-phone interpreter and video Remote Interpreter plays a crucial role in...

The Middlesex Corporation

Project Manager Job at The Middlesex Corporation

...has developed an extensive client and project list through its consistent efforts to... ...Position Summary: The Project Manager shall oversee total construction effort... ...organizational skills. We offer our full-time and eligible part time team members a comprehensive...

Customer Success Manager Job at National Assemblers Inc., Boynton Beach, FL

ZDVPZkI3dWttall3Z2lTUEUxTTBxdkNWU3c9PQ==