Job Description

Job Description – Customer Reference Specialist    The Customer Reference Specialist will be responsible for driving growth of CentralSquare’s reference program. Reporting to the Manager of Customer Marketing, this position plays a key role in sharing CentralSquare’s customer successes with the world. The Customer Reference Specialist will work closely with CentralSquare Ambassadors and internal teams including Services, Support, Proposal Management, and Sales. Responsibilities ~ Nurture relationships and engage with CentralSquare’s customer advocates and put their successes and needs at the forefront of every effort in the reference program.  ~ Leverage technology and business processes to manage reference asks across several product lines, personas, community or agency sizes by locale.  ~ Collaborate cross-functionally with other CentralSquare teams to fulfill reference requests as well as recruit new referenceable customers.  ~ Create and maintain in-depth reference profiles for accounts and contacts. ~ Partner closely with Proposal Management and Sales on reference requirements.  ~ Monitor and track customer reference activity, assess areas of success, and highlight best practices.  ~ Identify trends and patterns in reference usage; identify challenges and areas for improvement. Skills & Requirements ~ Bachelor’s degree in marketing or related business field ~1-3 years experience within a B2B SaaS sales or marketing environment, or a related business sector  ~ Demonstrated exceptional customer relationship skills ~ Demonstrated exceptional organization and communications skills ~ Strong understanding of the customer needs and how to capture that in a way that helps others looking to accomplish similar objectives ~ Exceptional time management skills and ability to prioritize and collaborate cross-functionally Preferred Qualifications ~ SaaS or cloud-based technology experience ~ Public safety, public administration or state and local government technology experience ~ Customer marketing or customer experience proficiency ~1+ years’ experience in reference and/or customer advocacy roles  ~ Experience with ReferenceEdge, SlapFive, and/or SalesForce is a plus. ~ Remote Role ~ Travel: 5%

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