Job Description

General Functions

This is responsible administrative support for voice and data network communications for all County departments and Elected Officials. A person in this classification functions as a single point of contact for all voice and data work requests and acts as Project Manager for all voice and data cabling projects.

Representative Duties

· Receives and processes all voice and data requests. Plans, coordinates and implements communication projects which may include software, hardware and voice data infrastructure cabling.

· Recommends, designs and implements technical solutions including call management systems, voice response applications and CTI technology.

· Performs communication systems administration including call center applications, system announcements, automated attendants, capacity planning, IP telephony and application of system patches.

· Obtains cost estimates for installations, changes and communication repairs.

· Tracks information related to service order requests, programming changes, inventory utilization, key sheets, floor plans and IP addresses.

· Performs other related duties as assigned.

Minimum Qualifications

Bachelor’s Degree from an accredited institution in Computer Science, Telecommunications, Electrical Engineering or other closely related field and three years experience supporting converged PBX and Voice Mail networks with multiple locations or an equivalent combination of related education, training and experience.

Ability to program and support PBX, ACD, VoIP and voice messaging systems. 

Must be able to support communication systems after hours (on call) on a rotational basis

ENVIRONMENT

Information Systems & Services supports over 10,000 desktop workstations. Software standards include but not limited to the latest Microsoft Office Suite Professional, Microsoft Exchange, Microsoft Outlook, productivity software applications and industry standard business applications.

A. Programming Languages and Tools

· SQL, MicroFocus Cobol, PHP, IBI- WebFocus, Oracle SQL ,PeopleTools, Peoplecode, PeopleSoft’s Query Tool, SQR, Business Objects and Crystal Reports, XML, HTML, JAVA, .NET, C#, ESRI Suite, and PowerShell Scripting.

B. Database Management Systems

· Oracle – 3 most recent versions

· MS SQL Server – 2 most recent versions

C. Operating Systems

· UNIX (AIX), LINUX (Redhat), Microsoft Windows 10 or higher, Microsoft Server 2008 or higher, VMWare, Industry Standard Load Balancer, Content Switches.

D. Network

TCP/IP & RFC standards & protocols, Cisco IOS, Cisco 7600 series and ASR 1K routers, OSPF and BGP, Catalyst 45XX - 65XX, Cisco 9000 series switches including multilayer switching, Juniper EX series switches, MX routers and SRX firewalls. Linux (DNS and network monitoring), ASA 5500-x firewalls, VPN (IPSEC and SSL), Wireless LAN controllers 5520s and Cisco Meraki SD-WAN, Solarwinds, Multicast, SNMP, VoIP, SIP, CME, Avaya 8700 Enterprise Series.Section 2, Specification / Scope of Services | Page 2

E. Email

· Microsoft Exchange – 2 most recent versions

· Industry Standard

· Filtering Appliance

F. Hardware

· IBM P9 series servers, Cisco and Dell server platforms, EMC, Cohesity, Pure, NetApp storage, and Citrix Netscaler load balancers.

G. Applications

· Financial, PeopleSoft HRMS, Inventory, Work Order, Wireless, Imaging, Workflow, Internet/Intranet, E-Commerce, Building Permits, Corrections, Utilities Water & Wastewater Billing, Medical/Health Services, Animal Services, Code Enforcement, GIS and Zoning.

H. Mobile Devices

· Android, Apple, Mobile Device Software (MDS)

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