Job Description

**Job Description** **Job Summary** Develop educational content and resources for major clinical systems and systems projects/implementations of considerable complexity. Prepares training resources and content, conducts research to resolve customer initiated issues related to systems processing to enhance the end user experience. Responsible for workflow analysis, training, implementation, and on-going support of the EMR/PM applications. Creates and delivers system training across the enterprise to orient employees to Molina clinical systems. Responsible for the development, implementation, and collaboration with the delivery of training curriculum for Utilization Management, Case Management, and LTSS staff. **Job Duties** - Responsible for workflow analysis, training, implementation, and on-going support of the EMR/PM application. (clinical systems applications/platforms) - Identifies, troubleshoots, and documents any clinical system platform/PM system functionality issues. - Creates and provides training related to the clinical system platform /PM application for impacted individuals. - Escalates and responds to application malfunctions to related groups such as IT and Help Desk Support. - Performs research and analysis of customer-initiated inquiries and requests, utilizing technical tools as necessary. - Fields direct questions from Molina Operations Staff regarding business, technical and operations rules to the appropriate product owners/teams. - Create, present, and execute test cases in accordance with the requirements of the solution/project. - Understands changes in process that may impact the customer, and notifies the customer of such changes well ahead of their implementation through educational resources - Collaborate with team members, managers, and stakeholders to develop and design training content, including identification of goals, objectives, critical success factors and success measures - Reeducate staff via group facilitation and/or individual coaching when deficiencies in performance are identified to mitigate skill gaps. - Educates on system functionality and navigation. Creates and uses clinical case scenarios to simulate how training participants will navigate systems and apply their skills and knowledge on the job. - Maintains working knowledge of state-specific regulations to ensure references and resources are included in training materials. - Serves as a subject matter expert on assigned clinical system platforms\applications. Consults with clinical organizations across Molina to understand clinical business training needs. - Applies critical thinking skills and breaks down complex information into simplified categories so it is easier for learners to understand and apply. - Evaluates training effectiveness to ensure staff understanding and readiness. Analyzes and determines training needs/problems and provides clear and timely verbal and written feedback on issues to team members and management. - Participates in committees and/or workgroups as a liaison between the training team and workgroup to ensure alignment with training and influence best practices. - Evaluates analytical data on end user application of clinical systems to identify training opportunities and trends **Job Qualifications** **REQUIRED EDUCATION:** Bachelor's Degree in Healthcare Administration, Health Sciences fields, Computer Science, or related field **REQUIRED EXPERIENCE:** - 3+ years' experience in clinical systems analysis, or equivalent experience - 2 or more years in case, disease, or utilization management; managed care; or medical/behavioral health settings. - Proficient in MS/Word, Excel, PowerPoint, Outlook, Teams, and Visio - Clinical Systems implementation, integration, and administration content development - Able to work in a project team setting while also able to complete tasks individually within the provided timeline or as needed, accelerated timeline to meet the desired deployment deadline. **PREFERRED EDUCATION:** - One year of training delivery and/or development experience, to include adult learning concepts. - 5+ years' experience in clinical systems analysis To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $54,373 - $117,808 / ANNUAL *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

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