Job Description

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need, promoting stable childhoods and brighter futures. This position performs customer support for child support cases and is well-suited for critical thinkers. Duties include:

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers.
• Interacting with legal services providers, other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Minimum Requirements:

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.
• Experience communicating with others to gather information.

Substitutions:

• Relevant education may substitute for the required experience.

Preferences:

• Experience with negotiation techniques in a business setting.

Special Notes:

• This role may be eligible for part-time telework after training and achieving proficiency.
• Standard workday of 8am – 5pm, Monday through Friday.
• This position will utilize an online skills assessment.

Salary: $37,759.92 - $43,904.16.

Benefits: Benefits include health insurance, life insurance, tuition waivers, paid sick and personal leave, parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Additional Information:

Contact Information: Mayrin Figueroa, (321) 347-3100, [email protected].

Screening Disclaimer: Responses to qualifying questions must be verifiable by skills and/or experiences stated on your candidate profile and/or resume.

Online Skills Assessment: Candidates meeting minimum requirements will be contacted by email with instructions for an online skills assessment. To be considered for an interview, candidates must complete the assessment by the deadline given and achieve a score of at least 70%.

Candidate Pool: Future vacancies may be filled from this advertisement for up to six months.

Criminal Background Checks: A National Level-2 criminal background check requiring fingerprints is required.

Reminder: Male candidates born on or after October 1, 1962, must be registered with the Selective Services System or have an exemption letter.

Veterans’ Preference: Eligible candidates will receive preference in employment for Career Service vacancies.

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